Poniq is a business messaging platform where AI agents handle conversations alongside your team. SMS and web chat flow into one place. Customers never know the difference.
Just $99/month
We'll reach out when we're ready for you.
The platform
Your AI agent is one member of the team. It works the same queue, sees the same conversations, and hands off seamlessly when needed.
SMS
Text messages
Web Chat
Website widget
Poniq Platform
One unified inbox
AI Agent
Always available
Human Agents
Your team
Customer texts, then opens web chat. It's all one thread. No repeating themselves.
AI handles it until it can't. Then your team steps in with full context.
3am on Sunday? AI's got it. Busy Monday? AI takes the overflow.
Why it matters
Your AI agent never sleeps. Capture leads and respond to inquiries around the clock—nights, weekends, holidays.
Instant responses mean higher engagement. Turn curious visitors into customers before they move on to a competitor.
Handle 10x the conversations without adding headcount. AI manages routine inquiries while your team focuses on high-value deals.
When AI hands off to your team, customers continue the same conversation—via text or web chat—without missing a beat.
We guide you through carrier registration and 10DLC authorization, so your messages actually get delivered—not blocked.
Add the chat widget to any website with simple tools for WordPress, Squarespace, Wix, Shopify, and Webflow—no coding required.
The problem
You spend real money getting people to your site. Ads, SEO, content, referrals. Then they have a question at 8pm and nobody's there. Or they hit a chatbot that goes in circles.
They don't wait. They go to your competitor.
Every missed conversation is revenue walking out the door.
Typical chatbot experience
I need to change my shipping address
I can help with shipping! What's your order number?
#4521
I don't understand. Can you rephrase that?
...
Customer left the site
Poniq conversation
I need to change my shipping address for order #4521
Of course. I found your order—it hasn't shipped yet so I can update the address. What's the new address?
123 Main St, Austin TX 78701
Done! I've updated the shipping address to 123 Main St, Austin TX 78701. You'll get a confirmation email shortly. Anything else?
Resolved in 45 seconds · No human needed
Our approach
We don't plug in a generic AI and walk away. We learn your business—your products, policies, edge cases, how your best people handle tricky situations.
Then we train and tune until the AI is as good as your best rep. Often better, because it never has a bad day.
AI unleashed is dangerous. AI done right is transformational.
Specialist agents
Generic AI gives generic answers. We train specialist agents that understand the nuances of each role—the questions, the objections, the edge cases.
Qualifies leads, handles objections, answers product questions, books demos. Trained on your sales playbook.
Payment questions, invoice disputes, plan changes, account balances. Knows your billing system inside out.
General inquiries, order status, returns, complaints. Trained to resolve issues and keep customers happy.
Troubleshooting, how-to questions, bug reports. Walks customers through solutions step by step.
Every Poniq agent starts as a capable generalist. As we learn your business, we train specialists for the roles that matter most. Need a custom agent for something specific? We build that too.
Capabilities
Product info, pricing, availability, policies. Trained on your knowledge base.
Update orders, check status, book appointments. Connects to your systems.
Ask the right questions, capture info, route hot leads to sales.
Customer comes back weeks later? AI knows who they are and what they needed.
Knows when it's out of its depth. Hands off with full context.
Trained on your tone. Customers won't know it's AI.
For MSPs & Carriers
Offer AI messaging to your customers under your brand. We stay invisible.
Talk to us about partnerships →Your branding, your platform
No "powered by" anywhere. Customers see only you.
Bring your own SMS carrier
Use your existing routes and rates.
Full API access
Build custom integrations. Embed in your platform.
Flexible reseller pricing
Set your own margins. Volume discounts available.
Dedicated partner support
Direct line to our team for onboarding and support.
Your AI employee for just $99/month
Join the waitlist. We'll reach out when we're ready for you.